Refund Policy

If you're not happy with your purchase, we will promptly make things right. You can return your item for up to 60 days of purchase or exchange it within 90 days (with proof of purchase)

Preparing Your Return


To return a shipped item to Ello, please follow these steps.


  • Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
  • Include the packing slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box.
  • Ship your package pre-paid and insured for the full purchase price.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process a refund.
  • We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.


Ello isn't responsible for merchandise that's not received or not returned in accordance with these terms.


Questions about your order? Contact us directly @ or send us a message through the Facebook chat in the main menu and we will get back to you immediately